Virtual Visits
Do you have questions about getting ready for your virtual visit appointment? Need a refresher on the steps you should complete before your visit? Check out our comprehensive guide below and feel free to share this page with other patients in your community who may need assistance.
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If you have any questions that are not addressed here, please contact our clinic so we can guide you through the process.
Clinic Virtual Visits
To comply with social distancing and public health guidelines, Michigan Medicine has restricted the number of patients that can be present in waiting rooms and be seen in-person in our clinic. Because of these restrictions, we are encouraging interested patients to see us by video visits. We appreciate your patience and cooperation as we all work together through this new process.
To make the transition to telemedicine video visits, follow the 3 steps below. These steps can also be found in our Telemedicine Video Visit Initiation Guide, along with detailed information on how to ensure your video visits are covered by your insurance. We have assembled several guides to assist you in signing up for the U-M Patient Portal and uploading your diabetes data to a data platform. Please be sure to read the materials carefully before calling the clinic for assistance to help prevent high call volumes. For more information, check out the U-M Virtual Care FAQ section here.
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Patients should click the "Visits" button in the Patient Portal app to see a list of upcoming video appointments.
1. Signing up for the Patient Portal (MyUofMHealth.org)
If you have not already signed up for the U-M Patient Portal, you will need to set up an account using the instructions in these Patient Portal Sign-Up instructions. The Patient Portal will allow you to check your child's lab results, view and pay bills, and directly message your diabetes care team whenever you need help. If you have any questions regarding the Patient Portal, you can call the help desk at 734-615-0872.
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2. Connecting your diabetes devices to a diabetes data platform
To participate in a virtual visit, you will need to download your blood glucose data from the last 14 days to a diabetes data platform. If you need help determining which diabetes data platform to use, instructions on how to sign up, or information on how to share your data with the U-M Pediatric Diabetes clinic, check out our Patient Data Download guide.
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3. Sending a message through the Patient Portal
Once you have signed up for the Patient Portal and downloaded your diabetes data to the data platform that works for you, you'll need to send a Portal Message to your diabetes care team to let them know you're ready for your visit. You can see detailed instructions on how to send a Portal Message on page 15 of the Patient Data Download guide.
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4. Download the Zoom application for your smartphone or computer
When it is time for your video visit, you will need to access the visit through the MyUofMHealth mobile app from your smartphone or tablet. You can also access the visit on a computer with a webcam and microphone at: www.myuofmhealth.org​ using Google Chrome or Safari as your browser.
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Regardless of the device you plan to use, all video visits will require patients to download Zoom on their device. You will need to complete e-check in and applicable questionnaires before being able to connect to the visit. When you click "Begin Video Visit," the Zoom application will launch.​
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Please share these instructions with others in the T1D community who may need help getting set up with a virtual visit at our clinic.
Telemedicina para Pacientes con Diabetes
Debido a la situación actual del COVID-19 (Coronavirus), con el fin de continuar el tratamiento de nuestros pacientes, la Clínica de Diabetes Pediátrica de U-M está haciendo los esfuerzos necesarios para transferir todos los pacientes elegibles a visitas por medio de vídeo (telemedicina).
Para realizar una transición exitosa a telemedicina, por favor siga los siguientes 3 pasos. Hemos creado una serie de guías útiles para asistirle en el registro en el “Portal” del paciente de U-M (MyUofMHealth), así como guiarlo(a) en como descargar la información de su diabetes en una plataforma de información. Con el fin de evitar un alto volumen de llamadas, por favor lea los materiales con cuidado antes de solicitar asistencia.
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1. ¿Cómo registrarse en el “Portal” del paciente de U-M (MyUofMHealth.org)?
Si aún no se ha registrado en el “Portal” del paciente de U-M (MyUofMHealth), deberá de crear una cuenta para su hijo(a) usando las instrucciones que encontrará en el Registro “Portal” del paciente. El “Portal” le permitirá ver los resultados de los exámenes de laboratorio de su hijo(a), ver y pagar facturas, así como mandar mensajes a su equipo de atención de diabetes cuando necesita ayuda.
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2. ¿Cómo conecto mis dispositivos de mi diabetes a una plataforma de datos?
Para poder participar en una visita virtual (Telemedicina por Vídeo), deberá descargar los datos de sus dispositivos de diabetes de los últimos 14 días a la plataforma de datos correspondiente.
Si necesita ayuda para determinar cuál plataforma de datos de diabetes tiene que usar, instrucciones sobre cómo registrarse o información sobre cómo compartir sus datos con la clínica de diabetes pediátrica de U-M, consulte nuestra Guía de descarga de datos del paciente.
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3. ¿Cómo envío un mensaje a través del “Portal” del paciente?
Una vez que se haya registrado en el “Portal” del paciente y haya descargado los datos de los dispositivos para el manejo de su diabetes en la plataforma correspondiente, deberá de mandar un mensaje a través del “Portal” a su equipo de diabetes para informarles que están listos para realizar la visita de telemedicina por vídeo. Para instrucciones detalladas de como enviar este mensaje a través del “Portal” favor revise la página 15 de la Guía de descarga de datos del paciente.